Frequently Asked Questions
Everything You Need To Know
Have questions about our vault security, locker sizes, insurance, or appointment booking? Browse answers to our most common questions below.
Opening an account takes less than 15 minutes. Book an appointment online, visit your chosen facility with 100 points of ID (passport/driver licence), register your biometric credentials, and receive your two unique client keys. Access is granted only after multi-factor biometric verification.
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Have an inquiry about locker availability, bullion, or security? Fill out the form below.